Last updated: December 2, 2025
These Terms of Service ("Terms") govern your use of fipzo's services. By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Service.
fipzo ("Service") is a field management platform operated by ONORALL TECHNOLOGIES PRIVATE LIMITED that enables businesses to manage customer complaints and service requests through WhatsApp integration. Customers interact exclusively through WhatsApp messages—no app downloads or account creation required. Business owners access a web-based dashboard application to view, assign, track, and manage tickets created from customer WhatsApp messages. The Service operates as a software-as-a-service (SaaS) platform that bridges WhatsApp communication with comprehensive ticket management.
By accessing or using our Service, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the Service. These terms apply to all users, including customers, businesses, and administrators.
For Customers (WhatsApp Users):
For Business Owners (Dashboard Users):
Business owners using the fipzo dashboard must:
The Service integrates with WhatsApp Business API to enable customer communication. Business owners must have a valid WhatsApp Business API account and comply with WhatsApp's Terms of Service, Privacy Policy, and Business Policy. Customers using WhatsApp to contact businesses through this Service agree to comply with WhatsApp's Terms of Service and Community Guidelines. fipzo acts as an intermediary platform and is not responsible for any violations of WhatsApp's terms that may result from your use of the Service. Business owners are solely responsible for obtaining and maintaining proper authorization to use WhatsApp for business purposes.
Business owners must register for a fipzo account to access the dashboard and manage tickets. Account registration requires providing accurate, current, and complete business information. You agree to update such information promptly to keep it accurate, current, and complete. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Customers do not need to register for accounts—they interact solely through WhatsApp using their existing WhatsApp account.
Subscription Fees: If you subscribe to a paid plan, you agree to pay all fees associated with your subscription as displayed at the time of purchase. Fees are billed in advance on a monthly or annual basis, as selected during registration. All fees are stated in the currency specified at the time of purchase.
Payment Methods: We accept payment through credit cards, debit cards, and other payment methods as made available. You authorize us to charge your payment method for all fees due. You are responsible for maintaining valid payment information.
Refund Policy: Subscription fees are generally non-refundable. However, you may be entitled to a refund as required by applicable consumer protection laws in your jurisdiction. For example, consumers in the European Union have a 14-day right of withdrawal for digital services. To request a refund, contact us within the applicable refund period.
Price Changes: We reserve the right to change our pricing at any time. We will provide at least 30 days' notice of any price increases. Price changes will apply to your next billing cycle after the notice period. If you do not agree to the price change, you may cancel your subscription before the change takes effect.
Failed Payments: If payment fails, we may suspend or terminate your account until payment is successfully processed. You remain responsible for all fees incurred during any period of suspension.
Taxes: All fees are exclusive of applicable taxes, duties, or government charges. You are responsible for paying all such taxes applicable to your use of the Service in your jurisdiction.
Our Intellectual Property: The Service and its original content, features, and functionality are owned by ONORALL TECHNOLOGIES PRIVATE LIMITED and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, lease, reverse engineer, decompile, or disassemble any part of our Service without our prior written consent.
Your Content: You retain ownership of any content you submit, post, or transmit through the Service (including messages, tickets, and other data). By using the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and distribute your content solely for the purpose of providing and improving the Service.
Trademarks: "fipzo" and our logos are trademarks of ONORALL TECHNOLOGIES PRIVATE LIMITED. You may not use our trademarks without our prior written permission. All other trademarks, service marks, and trade names are the property of their respective owners.
Service Disclaimer: The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. We do not warrant that the Service will be uninterrupted, secure, error-free, or free from viruses or other harmful components.
Limitation of Liability: To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising from your use of the Service, even if we have been advised of the possibility of such damages.
Total Liability Cap: Our total liability to you for all claims arising from or related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim, or $100 USD, whichever is greater.
Jurisdictional Limitations: Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify and hold harmless ONORALL TECHNOLOGIES PRIVATE LIMITED, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of any rights of another party.
Termination by You: You may terminate your account at any time by contacting us at hello@fipzo.com. Upon termination, your access to the Service will cease immediately, and you will not be entitled to any refund of fees paid, except as required by applicable law.
Termination by Us: We may suspend or terminate your account and access to the Service immediately, without prior notice, if: (a) you breach these Terms; (b) you violate any applicable law or regulation; (c) you engage in fraudulent, abusive, or illegal activity; (d) you fail to pay fees when due; (e) we discontinue the Service; or (f) for any other reason we deem necessary to protect our rights, property, or safety, or that of our users or third parties.
Effect of Termination: Upon termination, your right to use the Service will cease immediately. We may delete your account and data in accordance with our Privacy Policy. You remain responsible for all fees incurred prior to termination.
Data Portability: Upon termination, you may request a copy of your data in a machine-readable format, subject to our Privacy Policy and applicable data protection laws.
We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service. Continued use of the Service after changes constitutes acceptance of the modified Terms.
Governing Law: These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions. If you are a consumer in the European Union, you also benefit from mandatory provisions of the law of your country of residence.
Dispute Resolution: Any disputes arising from or relating to these Terms or the Service shall be resolved as follows:
Limitation Period: Any claim against us must be brought within one (1) year after the cause of action arises, or such claim is forever barred.
Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and fipzo regarding the Service and supersede all prior agreements and understandings.
Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by us.
Assignment: You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.
Force Majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, internet failures, or government actions.
Notices: We may provide notices to you via email, through the Service, or by posting on our website. Notices shall be deemed received when sent or posted.
Age Restrictions: You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. If you are under 18, you may only use the Service with the consent and supervision of a parent or guardian.
If you have any questions about these Terms of Service, please contact us at: hello@fipzo.com